Pilates Memberships

Immediately after purchasing your Membership, you will be given a personal Membership code that will be shown on your webpage and also emailed to you. Use your code to book your sessions right away using the Online Booking Calendar, or book them over time throughout the month. Each time you book 1 session using your Membership code, it will deduct 1 session from your Membership balance for the month.

It is easiest to manage your Membership with your Booking Calendar User Account. Please see below.

If you have a Booking Calendar User Account:
Purchase your Membership using the same email address you use for your user account. This is important, and will ensure your Membership is tied to your user account so you can manage it through the Online Booking Calendar or the Booking App (Download for: Android / iOS).

If you do not have a Booking Calendar User Account:
Purchase your Membership with the email address you would like to use for your user account. This is important. After you book your first Pilates session with your Membership code, you can create a user account on the booked session’s confirmation page. Be sure to use the same email address you used to purchase your Membership with so it is tied to your user account. If you forget to create a user account on the booked session’s confirmation page, you can access that confirmation page again by clicking on the “Reschedule/Cancel Session” button in your session’s confirmation email. From there, you will see a section for creating a user account.

Please Note: Booking Calendar User Accounts are only used with the Online Booking Calendar. These accounts are separate from/not the same as a Customer Account you may have on www.pilatesbodybykayla.com.

While you’ll need to use your 4, 6 or 8 sessions within the current month (they do not roll over to the next month), you can book your Membership sessions out as far into the future as you would like to ensure you get the dates and times you prefer. To do this, simply book your sessions in the Online Booking Calendar and select “Reserve without Paying”. The sessions booked into the future will be auto-deducted from your Membership session balance in your account.

No, they do not roll over to the next month. If you do not use your sessions within the month, the sessions will expire.

You can book both Studio Private Sessions and Virtual Private Sessions with your Pilates Membership. You are welcome to intermix and book each type during the month for whatever works best for you and your schedule. Pilates Memberships are not valid on Studio Duets and Trios.

Pilates Memberships are monthly memberships and automatically renew each month. By purchasing, you are committed to being billed the same amount on the same day each month until you decide to cancel your membership. Each month, a renewal reminder will be emailed to you notifying you that your Membership will be renewing soon.

While I hope you never have to, yes, you can cancel your Pilates Membership at any time. No fees, no stress. Please know, these Memberships are non-refundable and non-transferable.

A strict 24-hour cancellation policy is in effect for all sessions booked with your Membership. If you cancel 24-hours (or more) prior to your session, that session value will be added back to your Membership balance for the month and you can apply it to another date/time. A late cancellation, or a no-show, results in the loss of that session value from your Membership balance that month.

No, unfortunately you cannot use gift certificates or discount codes towards your Membership. Gift certificates are valid on single-booked sessions and classes, and are not valid on Memberships, packages, or additional gift certificates.